Job: Community Relations Manager

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Posted: 06/08/2018

Job Status: Full Time

Job Description

The Community Relations Manager is responsible for implementing, developing, and measuring marketing programs, manage provider relations, co-develop action plans with department leaders to improve customer satisfaction, and supervise team.

Skills / Requirements

Essential Job Duties:

-   Implement, develop, and measure/report marketing programs to include print and digital media, advertising, business development, community relations, events, and content development

-   Implement, develop, and measure/report internal and external provider referral program

-   Manage and measure/report data and, co-develop action plans with service line

    leaders to improve customer satisfaction

-   Follows up on customer issues or complaints

-   Supervise team to ensure success of marketing program implementation

-   Set up interviews, write, and publish press releases, columns, and articles related to health education and/or awareness in support of marketing initiatives

-   Coordinate all advertising contracts and seek approval from director as necessary

-   Reports measurable advertising data and costs to director

-   Maintain and ensure integrity of hospital brand through use of logo, style, color, image, message, and overall facility aesthetics

-   Conduct Facility Tours

-   Contribute to and promote positive relationships between hospital staff, guests, and volunteers

-   Respect the confidentiality of patient and hospital information at all times

-   Performs all tasks and responsibilities as assigned by Director of Marketing

Other Duties:

-   Regularly attend and actively participate in management meetings; participate in hospital committees as assigned by Director of Marketing

-   Represent the hospital in a positive manner within the community and participate in various hospital, community, and professional activities and organizations

-   Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends


-   Bachelor’s degree in marketing, communications, or related fields is preferred but not required

-   4+ years demonstrated experience in physician, provider and/or professional relations

-   Proficiency in Microsoft Office and other computer programs

-   Must possess excellent verbal and written communication skills, creativity, accuracy, and attention to detail

-   Must be able to work collaboratively as a member of a team and have experience supervising, coordinating, and motivating personnel

-   Must be able to think critically, manage projects, and exercise analytical skills

-   Must be adaptable, flexible, and lead during times of growth

-   Must be able to work under pressure and meet deadlines in a timely manner

-   Basic working knowledge in creative software (Photoshop, publisher, etc.)

-   High level of integrity

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WCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. WCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

WCH expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of WCH employees to perform their expected job duties is absolutely not tolerated.