Job Description

Under the direction of a Pharmacist, the Telepharmacy Certified Pharmacy Technician, is responsible for providing Pharmacy care to all patients and families from the WCH Clinic population they serve. 

Essential Job Duties:

  • Demonstrates the highest level of confidentiality standards in handling of patient relations, medical and prescription records and Health Insurance Portability and Accountability Act (HIPPA) compliance.
  • Demonstrates professional, friendly phone etiquette and interpersonal interactions.
  • Operates Pharmacy cash register according to policy and procedures to maintain accurate records of patient transactions.
  • Handles patient concerns in a professional manner. Escalates concerns when necessary. 
  • Exhibits accuracy in all stages of the filling process.
  • Demonstrates accuracy entering prescription and insurance information into the computer and reduces audit risk by utilizing proper prescription procedures.
  • Understands and utilizes the inventory system to maintain proper inventory levels and reduce partial filled prescriptions, processes received orders.
  • Operates the Pharmacy computer system including entering and extracting information for maximum efficiency of the department and accurate records and reports.
  • Abides by all State, Federal and Company Pharmacy rules and regulations.
  • Count or measure the prescribed quantity of product ordered by physician and approved by pharmacist.
  • Complete opening checklist before unlocking door at the beginning of business day to include verifying functionality of audio/visual link with pharmacist through the Telepharmacy software.
  • Use Telepharmacy software to take images and submit prescriptions to the pharmacist for verification after taking required images.
  • Bag approved prescriptions and prepare for sale via patient caregiver pick-up, delivery, mail-order.
  • Process sale of prescriptions using (POS), properly notifying the patient of legal requirement to speak with Pharmacist, ensure that all patients that require counseling are counseled by a pharmacist via video technology
  • Assist patient using video technology and hardware system software to adequately receive counseling
  • Complete closing checklist before locking pharmacy at the end of the business day

Other Duties:

  • Generate daily reports as necessary
  • Receive and file daily inventory reports as necessary
  • Establishes and maintains long term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Maintains a clean, neat and orderly work area to maximize efficiency of the department, minimize errors and promote excellent service.
  • Performs other duties as directed by the Pharmacy Manager

Minimum Qualifications:

  • Federally certified with at least 6 months experience as certified pharmacy technician
  • Follow all state and federal laws pertaining to Telepharmacy requirements
  • Must meet all guidelines and regulations as prescribed or required by the state Board of Pharmacy in the state of Arizona.
  • Demonstrated ability to work independently with minimal supervision while exercising critical thinking and sound judgement
  • Excellent communication skills to communicate with patients and other health care professionals, verbally and in writing
  • Analytical ability to interpret information and recommend solutions
  • Knowledgeable of the full range of pharmacy operations throughout a pharmacy department and maintain an awareness of developing trends in the field
  • Good reading, writing and basic math skills
  • Working knowledge of Microsoft Office and Pharmacy-related software

Preferred Qualifications:

  • Graduate of an accredited Pharmacy Technician program
  • Out-patient Pharmacy experience
  • Telepharmacy experience
  • Demonstrated practice of high-level skill in multi-tasking, initiative, customer service, interpersonal relations including building relationships and resolving conflict, decision making, problem solving, and teamwork.
  • Excellent organizational and time management skills

Physical Requirements/Working Conditions:

  • Frequent standing, stooping, bending, stretching, squatting; must be able to stand/walk for most of the work day; heavy lifting, must be able to lift packages up to 25 pounds
  • Must be able to work paying close attention to detail with frequent interruptions
  • Ability to work in a fast pace environment