Biller Collector
Job Description
The Patient Accounts collector is responsible for billing and collecting outstanding insurance balances in a timely manner.
Essential Duties:
- Bill and/or rebill insurance claims within payer timely filing limits
- Review all accounts within assigned inventory and attempt to collect outstanding insurance balances
- Check payer websites and/or call payers for updated claim statuses and processing
- Resolve payer denials by submitting corrected claims or appeals
- Escalate payer issues to Patient Accounts Manager and join payer meetings
- Coordinate with billers/collectors, Self Pay collections team, coding, registration, cash posting, and other hospital staff
- Answer incoming phone calls
- Follow collection policies and procedures
Other Duties:
- Maintain notes in patient accounts for all actions taken
- Works as a team member within the business office
- Attends in-service training and education sessions, as assigned
- Performs specific work duties and responsibilities assigned by supervisor
Qualifications:
- High school diploma or equivalent required
- 2 or more years of insurance claims processing in a healthcare setting
- 2 or more years of healthcare collection experience required
- Knowledge of Medicare, AHCCCS and Commercial Insurances
- Computer literate with Windows Basics, experience with EHR and Electronic billing practices
- Professional Appearance and Conduct
Preferred Qualifications
- ICD 10, CPT Coding, and Medical Terminology
Physical Working Conditions:
- Must be able to sit for long periods
- Must be able to operate standard office equipment
- Must be able to lift and carry up to 20 lbs
- Must be able to work paying close attention to detail with frequent interruptions