Job: Scheduler

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Job Description

Wickenburg Community Hospital is a non-profit Critical Access Hospital. Established in 1926 and like the tenacious Western spirit that built Wickenburg, our Community Hospital and Clinics are committed to quality health and wellness services where the patient, family and community come first. We are committed to being the world-class health and wellness leader for all communities we serve.

Skills / Requirements

Position Summary:

The Scheduler handles all incoming calls to Centralized Scheduling, schedules all surgeries, outpatient and clinic appointments, verifies patient ins benefits, obtains prior authorizations, notifies patient of financial responsibilities at time of scheduling, creates pre-admit accounts, and communicates with other hospital departments and external physician offices as necessary. Works with hospital case manager to obtain authorizations for IP days.  Provides exceptional care and service to patients, guests and fellow employees at all times. 

Responsibilities Include:

  • Answers all incoming calls and returns all incoming messages in a timely and professional manner.
  • Obtains physician orders for ancillary or surgical services and IP direct admits.
  • Schedules appts for clinic physicians, and OP services for US, CT, MRI, mammo, cardio IV therapy, wound care, pain mgmt, venous ablation, PT, OT & ST.
  • Verifies Ins eligibility, obtains prior auths and creates pre-admit accounts with checklist for registration rep of what needs to be completed and collected at check-in
  • Calls patients to notify of insurance auth, patient financial responsibility and make financial arrangements.
  • Mails out no-show letters
  • Provides Imaging Office Coordinator with appt schedule for 2 days out in order for reminder calls to be done.
  • Prints pre-admit list for next day and provides hospital registration staff with pre-admit folders.
  • Schedules surgeries based on surgeon and OR schedules.
  • Schedules surgical pre-op visits with clinic physician if PCP
  • Schedules surgical clearance appointments with specialists as needed.
  • Responsible for making sure letters of pre-op approval/clearance is received from PCP/Specialist with     pre-op tests results prior to surgery.
  • Call to confirm surgical appointments.
  • Cancel/Reschedule surgery if prior auth is denied and communicate with patient, Surgeon and Anesthesiologist.
  • Text Anesthesiologist for any surgery added to schedule in less than 48 hours.
  • Be part of team meeting with patient 3 days prior to surgery.
  • Adhere to HIPAA privacy regulations at all times.

Qualifications:

  • High school diploma or equivalent
  • Computer literate with proficiency in Microsoft Word & Excel
  • Excellent communication skills, Bilingual/Spanish preferred
  • Excellent customer service skills
  • Strong organization skills and ability to multitask
  • Must have a minimum of 2 years experience with insurance eligibility and prior authorizations   
  • Must have previous medical scheduling experience 

Other Duties:

  • Communicate effectively with co-workers in a courteous and professional manner
  • Attend organizational and department meetings when indicated
  • Participate in team discussions and planning
  • Follow all hospital policies and procedures
  • Perform any other duties as assigned by the Scheduling Supervisor or Patient Access Manager

 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

WCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. WCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

WCH expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of WCH employees to perform their expected job duties is absolutely not tolerated.