Job: Biller/Collector

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Job Description

Wickenburg Community Hospital is a non-profit Critical Access Hospital. Established in 1926 and like the tenacious Western spirit that built Wickenburg, our Community Hospital and Clinics are committed to quality health and wellness services where the patient, family and community come first. We are committed to being the world-class health and wellness leader for all communities we serve.

The Biller/Collector is responsible for all patient balances being collected in a timely manner and answering patient questions regarding their bills.

  • Answers incoming phone calls
  • Makes calls on accounts with overdue patient balances
  • Responds to patient inquires in a timely manner
  • Sends patient statements and collection letters
  • Sets up payment plans and follows up on them
  • Works with other collectors pertaining to insurance problems
  • Follows up on return mail for bad addresses
  • Assigns accounts to collection agency as necessary
  • Responsible for keeping self-pay accounts receivable under 10% at 120 days
  • Follows collection policies and procedures
  • Maintain notes in patient accounts for all actions taken
  • Review AHCCCS website for patient eligibility
  • Works as a team member within the business office
  • Attends in-service training and education sessions, as assigned
  • Performs specific work duties and responsibilities assigned by supervisor

 

 

Skills / Requirements

  • High school diploma or equivalent required
  • Must have one or more years of working experience with medical insurance and medical claims processing in a medical setting
  • Knowledge of Medicare, AHCCCS and Commercial Insurances
  • ICD 10, CPT Coding, and Medical Terminology helpful
  • Computer literate with Windows Basics, experience with EHR and Electronic billing practices
  • Professional Appearance and Conduct

Important Notes

Wickenburg Community Hospital is proud to be a 100% tobacco free campus!

 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

WCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. WCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

WCH expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of WCH employees to perform their expected job duties is absolutely not tolerated.