Job: Admitting Representative - Full-time & PRN

This posting has expired and is no longer available.

Job Description

Wickenburg Community Hospital is a non-profit Critical Access Hospital. Established in 1926 and like the tenacious Western spirit that built Wickenburg, our Community Hospital and Clinics are committed to quality health and wellness services where the patient, family and community come first. We are committed to being the world-class health and wellness leader for all communities we serve.

The Clinic Admitting Rep is responsible for greeting and registering patients who present in clinic or on the telephone, including but not limited to entering pertinent patient information, scheduling patients, verifying insurance eligibility, collecting payment for services.   Maintains integrity and confidentiality of records at all times.  Assists clinic staff in assuring that records are complete.  Assists Centralized Scheduling Staff as necessary to ensure patient transition of care needs are met.  Provides exceptional care and service to patients, guests and fellow employees at all times.

Skills / Requirements

Essential Job Duties

  • Greet patients upon arrival in a friendly and professional manner.
  • Answer phones and route calls to appropriate staff/department in a professional manner.
  • Appropriately document any pertinent patient information in patient chart.
  • Notify back office staff and providers of patient requests or messages in an efficient and timely manner.
  • Schedule patient’s according to providers schedule’s.
  • Process patient registrations in a timely and accurate fashion.
  • Enter and verify accuracy of all patient demographic and insurance/billing information at time of check-in.
  • Obtain copy of patient identification, insurance cards and physician orders and scan into patients account.
  • Verify insurance eligibility prior to services rendered
  • Explain and obtain signatures on all required registration forms, including Patient Rights, Consent to Treat, Conditions of Admission, and Release of Information.
  • Collect and receipt co- payments, deposits and/or payment arrangements for visits.
  • Obtain medical records for ER/IP follow up appointments.
  • Assist in attaching incoming electronic records via document import to patients chart for providers to review.
  • Adhere to HIPAA privacy regulations at all times

Other Duties

  • Communicate effectively with all co-workers in a courteous and professional manner
  • Attend organizational and department meetings when indicated
  • Participate in team discussions and planning
  • Follow all hospital policies and procedures
  • Perform any other duties as assigned by the Hospital Registration Supervisor or Patient Access Manager


  • High school diploma or equivalent
  • Computer literate with proficiency in Microsoft Word & Excel
  • Excellent communication skills, 
  • Excellent customer service skills
  • Strong organization skills and ability to multitask
  • Must have a minimum of 2 years’ experience of insurance eligibility.

Preferred Qualifications:

  • Previous medical scheduling experience preferred
  • Knowledge of third party payers preferred
  • Bilingual/Spanish preferred

Physical Requirements/Working conditions

  • While performing the duties of this job, the employee may be required to sit for long periods of time. 
  • Must be able to work paying close attention to detail with frequent interruptions.
  • Must be able to lift and carry up to 20 lbs. frequently and 50 lbs. occasionally.



WCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. WCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

WCH expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of WCH employees to perform their expected job duties is absolutely not tolerated.