Job: Admitting Rep

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Posted: 06/11/2018

Job Status: On Call

Job Description

The Hospital Admitting Rep is responsible for greeting incoming patients and visitors, performing all registration duties including entering pertinent patient information, verifying insurance eligibility, collecting payment for services, and explaining various registration forms for all hospital inpatient, outpatient, emergency department, and surgery patients.   Provides exceptional care and service to patients, guests and fellow employees at all times. 

Skills / Requirements

Essential Duties:

  • Greet patients and visitors in a friendly and professional manner, ascertain purpose of visit and direct to the appropriate staff or department
  • Process patient registrations in a timely and accurate fashion.
  • Enter and verify accuracy of all patient demographic and insurance/billing information at time of check-in
  • Obtain copy of patient identification, insurance cards and physician orders and scan into patients account
  • Verify insurance eligibility prior to services rendered
  • Explain and obtain signatures on all required registration forms, including
  • Patient Rights, Consent to Treat, Conditions of Admission, and Release of Information.
  • Collect and receipt payments due at time of registration for scheduled outpatient appointments and surgeries as noted on the pre-admit paperwork from schedulers.
  • Collect and receipt co- payments, deposits and/or payment arrangements for
  • Emergency Department visits after patient has been triaged.
  • Assign inpatients to a room
  • Enter admit, discharge and transfer times as per physician orders in patients accounts
  • Create wristbands, labels and print outs of necessary documentation to provide to other departments as per each department needs.
  • Answer phones and route calls to appropriate staff/department in a professional manner
  • Adhere to HIPAA privacy regulations at all times

Other Duties:

  • Communicate effectively with all co-workers in a courteous and professional manner
  • Attend organizational and department meetings when indicated
  • Participate in team discussions and planning
  • Follow all hospital policies and procedures
  • Perform any other duties as assigned by the Hospital Registration Supervisor or Patient Access Manager


  • High school diploma or equivalent
  • Computer literate with basic knowledge of Microsoft Word & Excel
  • Excellent communication skills and customer service skills
  • Strong organization skills and ability to multitask
  • Must have a minimum of 2 years’ experience of insurance eligibility.

Preferred Qualifications:

  • Previous medical scheduling experience preferred
  • Bilingual/Spanish preferred

Important Notes

Wickenburg Community Hospital is proud to be a 100% tobacco free campus!

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WCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. WCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

WCH expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of WCH employees to perform their expected job duties is absolutely not tolerated.